privacy policy.How Events Group Victoria handles your personal information

This policy explains how Events Group Victoria (“events group.”, “we”, “us”) collects, uses, stores and discloses personal information. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• Enquiry details you give us through our website form, by email or by phone: your name, email, phone number, company (if relevant), and details about your event such as date, location, guest numbers, budget range and services needed.
• Booking information needed to plan your event, such as supplier preferences, dietary or accessibility requirements you choose to share, and billing details.
• Website usage information such as pages visited, device and browser type, approximate location and how you arrived at our site, collected through cookies or similar technologies if analytics is enabled.

You can browse our website without telling us who you are. You can also ask to deal with us using a pseudonym where that is practical, although we will need contact details to respond to an enquiry or plan an event.

How we use it

• To respond to your enquiry and prepare proposals and quotes.
• To plan, coordinate and deliver your event, including briefing suppliers you have approved.
• To manage invoicing, payments and our business records.
• To understand how our website is used and improve it.
• To send you event ideas and news — only if you have opted in. Every marketing email includes a way to unsubscribe.

Who we share it with

We share personal information only as needed to provide our services, for example with venues and suppliers engaged for your event, and with service providers who help us run our business (such as website hosting, email, customer relationship management and accounting tools). Some of these providers may store data outside Australia. We take reasonable steps to ensure they protect your information. We do not sell personal information.

How we protect it

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including access controls and secure (HTTPS) transmission on our website. We keep information only for as long as we need it for the purposes above or as required by law.

Cookies and analytics

If we use analytics tools such as Google Analytics, they may set cookies to understand how visitors use our site. You can block or delete cookies in your browser settings.

Accessing or correcting your information

You can ask to access or correct the personal information we hold about you by contacting us. We will respond within a reasonable time.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Use our contact page or the details below.